On September 11, 2019, Quest Software entered into an agreement with Scout Solutions to provide all product support for JClass products going forward. Quest will no longer be providing any technical support for JClass products. For all questions related to Quest JClass Software and Products, contact Scout Solutions for support.
Take a look at our FAQs page and the programming manuals below to see if you find an answer to your question. If you don't see your question listed here, or you're having issues with any JClass product, please submit a support request and we will respond as soon as possible. For immediate assistance, call us at: 651-964-3000. You can also send us an email at jclass.support@scoutsolutions.com
Download the PageLayout documentation here.
Download the Elements documentation here.
Download the ServerGauge Documentation here.
Download ServerChart Designer Documentation here.
Download the ServerReport Documentation here.
If you’re a current Quest customer with an active maintenance and support agreement, you are eligible for a free upgrade to JClass from Scout Solutions. Unsure if you have an active maintenance and support agreement? Contact us.
All you have to do is contact us. We can see if you are eligible for a free upgrade to either ServerViews or DesktopViews. We are going to be rolling out many exciting enhancements and upgrades to JClass in the near future and will continue to support and update the product. To continue to receive the full benefits from JClass Software, upgrading to Scout Solutions’ new software is your best choice.
Download the DesktopViews Installation Guide here.
Download ServerViews documentation here.
The team at Scout Solutions provides all support for JClass products. For all support requests, contact Scout Solutions. Quest Software will no longer be providing support going forward.
To receive support for your JClass product, give us a call or send us an email. You can also fill out our contact form and we will get back in touch with you as soon as possible.
In the meantime, check out our FAQ to see if your question has been answered already.
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